Showing posts from May, 2013

Open Letter to Wells Fargo: Farewell~

Dear Wells Fargo, The fragment of my Wells Fargo debit card taped to this letter attests to the fact I was your customer for 24 years. Today I closed my Wells Fargo accounts. Let me explain why you are losing customers like me. Who knows how many hundreds or thousands of other dissatisfied Wells Fargo customers simply switch away from your bank without even explaining. Like my brother did. I closed my accounts due to the atrocious Wells Fargo banking experience. For example: one day, with neither warning nor explanation, my checking account just vanished from the Wells Fargo site. If that wasn't frustrating (and scary) enough, what should have been a simple fix with a single phone call was drawn into an agonizing month of repeatedly contacting various incompetent representatives. From my experience, it seemed like the representatives were paid by the number of cases they handled per hour. Their responses looked copy-pasted from generic boilerplate templates and often, in the